Written by: Carol Appel, Head of Entrepreneurship Training
We all know how precious time is and how important it is to use it wisely in our day-to-day. And this is even truer in a mentoring relationship. Because of the limited contact mentor and mentee have, it’s fundamental to make the most out of every interaction.
But how can you guarantee that?
In the 50s and 60s, a Canadian-born psychiatrist called Eric Berne developed the theory of Transactional Analysis to describe the way people interact and communicate with one another in certain contexts. The theory shows how a person’s up-bringing and internal psychological needs can affect the way they behave with others.
This is a very interesting and comprehensive theory, but we’ll focus on a small part of it – how people structure their time and the nature of their interactions, whether constructive or destructive.
In this article, I will refer to mentor-mentee relationships, but this theory can be applied to any professional relationship (trainer-trainee; employee-employer; etc.) or personal relationship (mother/father-child; man-wife; etc.)
Berne says that people structure their time in 6 different ways:
– Withdrawal: moments of isolation, daydreaming, talking to yourself and fantasising
– Rituals: greeting, polite exchanges, routines
– Pastimes: talking about predictable subjects without proposing any actions
– Activities: planning or performing activities, working on physical or mental activities
– Intimacy: honest and deep exchanges between people
– Games: destructive interactions which leave all parties feeling negatively
If we think about a mentoring relationship, and how a meeting between a mentor and mentee is structured, we can easily identify those 6 ways of interacting:
Mentor: Hi, how are you? – RITUAL
Mentee: I’m good, thanks! I’ve been very busy with my business recently! – PASTIME
Mentor: That’s great! Let’s discuss a bit more about what’s going on in your business and how you’re feeling about that. – invitation to INTIMACY
As the session continues, there might be moments when the mentee gets reflective (WITHDRAWAL) and when the mentor and mentee start to think about concrete actions and next steps (ACTIVITY)
All these 5 ways of structuring your time are essential and positive. The only type of interaction that should be avoided by everyone, especially by those involved in a mentoring relationship, is what Eric Berne called “Psychological Games”.
Psychological games are interactions between one or more people that are characterised by a lack of honest communication. This often leads to negative outcomes for those involved in the conversation.
Let me give you an example. The mentor and mentee mentioned above engage in a conversation about a current challenge faced by the mentee:
Mentee: I’m facing a big problem in my shop right now. The shop looks great! I have good products, but I have no customers. I have no idea about how to solve this! Can you help me?
Mentor: Of course! Let’s think about some solutions. Why don’t you put a big sign in front of your shop?
Mentee: Yes, but my shop looks really good and a sign would ruin that.
Mentor: I understand. So why don’t you try to print out some business cards to give to people you know?
Mentee: Yes, but I have no money for this.
Mentor: Ok. Maybe you could have a discount sale.
Mentee: Yes, but my profit margins are so small already…
Like the mentor in this situation, you might be feeling irritated right now. Bang! That’s a psychological game in action!
This game is called “Yes, but…”. The name sounds very simplistic, doesn’t it? The reason for that is that Eric Berne wanted his theory to be as simple as possible to allow anyone, even an 8-year old child, to understand it.
Now let’s go back to the game. Those who play “Yes, but…” seem to be looking for solutions, but, in the end, they will reject every solution that is offered. In this situation, the mentee puts himself in the position of a ‘victim’ who needs the mentor to act as a ‘rescuer’. The mentee doesn’t feel capable of finding a solution themselves. The mentor thinks they can find a ‘magical’ solution and show the mentee how helpful they can be.
Another game that happens very frequently in mentoring relationships is the “If it weren’t for you” game. People who play this game feel incapable/inadequate and do not take responsibility for their development. Therefore, it can be played in a positive or negative scenario. In a positive scenario, the mentee makes the mentor responsible for their successes (“If it weren’t for you, my mentor, I would never have succeeded in business!”). In a negative scenario, the mentee blames the mentor for giving the ‘wrong’ advice, leading them into a difficult position.
There are many other games. They always involve two or three characters who take over the roles represented in the diagram below, called the “Drama Triangle” (developed by Stephen Karpman).
As you can see, the triangle is made up of three characters: the Persecutor, the Rescuer, and the Victim. In a mentoring relationship, for instance, a mentor can be invited to join a psychological game because of something that happened to the mentee, such as a disagreement with a partner, discontentment with their current situation, etc. The mentor might be induced to enter the game in one of the roles above, normally their favourite one (e.g. the Rescuer, who solves the problems of the mentee), or one ascribed to them by the other people involved (e.g. the Persecutor, responsible for the mentee’s problems).
The thing is, once the game starts and you accidentally join in, there’s no way out. And you will always end the game in a different position from the one you started in. Most often the Rescuer ends up as the Persecutor.
So here is our advice to you: always be aware of when these games are starting and NEVER join them, as it can compromise your relationship with the mentee. Here are some practical tips:
– Never take anybody’s side. In the end, everyone involved has contributed to the situation somehow.
– If someone asks for your advice, first explore what the person thinks and what solutions they can find by themselves. Sometimes all that the person needs is someone to listen and to help them think things through.
– Don’t see anyone as a victim. Every human being has the power to change their own life and all the resources they need to do it.
– Be honest when communicating with other people. If you have something to say, do it kindly and directly, and incentivise other people (especially your mentee) to do the same.
You can find more about the Psychological Games in the book “Games people play” from Eric Berne.
The Annual YBI Global Mentoring Masterclass
Over the past 9 years, YBI has supported 41 member organisations around the world to start, build or strengthen their mentoring programmes for young entrepreneurs. YBI’s community of mentoring practitioners is sector-leading, with over 14,000 volunteer business mentors who inspire and empower the young entrepreneurs they support to reach their personal and professional potential.
In 2017, the third Global Mentoring Masterclass supported by Accenture, took place in London between 9th and 13th of October. Throughout the week, we celebrated the breadth of diversity in YBI’s network, with 34 mentoring Programme Managers attending from across the network: Africa, Asia, the Caribbean, Europe, Latin America and North America.